STIHL Online Sales Policy

We stock an extensive range of Stihl products, most of which are available for you to order directly through this website; however some Stihl items are subject to the “Stihl Safety Hand-over Policy” that all official Stihl dealers must abide by.

Stihl feel that the best service to customers is achieved through face-to-face contact with a Stihl dealer. This ensures that you are sold the correct machine, with proper instruction, and you are familiar with all the important information regarding safe operation. Stihl have designated certain items of machinery as requiring a safety handover from the dealer, these items are clearly marked on our website with ‘Collect In Store Only’ and you will be made aware if an item you have selected is subject to this requirement.

Stihl are very passionate about the enforcement of this policy amongst their authorised dealers, so we hope you can understand that we cannot make exceptions. Cardiff Lawn and Garden apologise for any inconvenience that this may cause.

Please note: this policy applies to specific, restricted, Stihl branded products only, you may purchase other products through this site and have them delivered directly.